Hard Drive World, functions solely as a reseller and distributor. The company does not engage in manufacturing the products it sells, but rather sources them from other manufacturers.

In certain situations, the products available through Hard Drive World may be subject to the warranty, service, and support policies provided by their respective manufacturers, if applicable. Hard Drive World takes on the responsibility of assigning and transferring any applicable manufacturer's warranty to the customer. It is important for the customer to understand that their recourse regarding warranty claims lies solely within the terms specified by the manufacturer of the products.

Hard Drive World does not provide any additional representation or express warranty concerning the product, except for the ones explicitly mentioned in the provided document. The company explicitly disclaims all other warranties, both express and implied, regarding any product, including but not limited to the implied warranties of merchantability and fitness for a specific purpose. Any implied warranty that may arise from statute, trade usage, course of dealing, or course of performance will be treated in the same manner.

You explicitly acknowledge and agree that Hard Drive World does not provide any warranty regarding the following aspects of the Hard Drive World services:

1. Meeting your specific requirements.
2. Ensuring uninterrupted, timely, secure, or error-free operation.
3. Guaranteeing accurate results and reliable data processing.
4. Meeting your expectations.
5. Correcting any errors in the program or software.

You explicitly acknowledge that any material downloaded or obtained through the use of the Hard Drive World service is done at your own discretion and risk. Therefore, you bear sole responsibility, and hereby waive any claims and causes of action, for any damage to your computer system, internet access, download or display device, or loss of data resulting from the download of such material.

Any advice or information, whether provided orally or in writing, obtained from Hard Drive World shall not create any warranty unless expressly stated in the Terms and Conditions of Use (TCUS). In the absence of such explicit statements in the TCUS, no warranties shall be implied or established based on advice or information received from Hard Drive World.

Hard Drive World will not be held liable under any circumstances for any indirect, direct, incidental, special, punitive, or consequential damages related to or arising from the sale, installation, use, operation, service, or repair of any product. This includes damages resulting from a breach of warranty or contract, strict liability, negligence, or any other legal theory. This applies regardless of whether or not Hard Drive World was advised of the potential for such loss or damage, or the reason for it.

Hard Drive World explicitly disclaims all legal liability concerning any personal injury or property loss resulting from the use of products or services purchased from them. This disclaimer encompasses various contexts, including, but not limited to, military, medical treatment, traffic control, disaster prevention, or any related equipment usage. In such cases, Hard drive World will not be held accountable for any damages or harm arising from the use of their products or services.

The term "lifetime" in relation to the warranty provided by Hard Drive World refers to the duration of the product's availability on the market. It is important to note that products that become outdated and are no longer being produced are not covered by the lifetime warranty. As a result, the lifetime warranty does not apply to items that have been discontinued and taken off the production line.

Comprehensive Return Guidelines

The following are Hard Drive World's ("Hard Drive World", "we," or "our") Comprehensive Return Guidelines, which are specifically applicable to products purchased directly from the Hard Drive World website. For an individual return policy to be applicable, all returns must adhere to the overall guidelines mentioned below.

In order to initiate a product return, it is mandatory to obtain a Return Merchandise Authorization (RMA) number. To acquire an RMA number, please reach out to Hard Drive World Customer Service using any of the contact methods listed on our Contact Us page.

Please note that returns for a refund may be subject to a restocking fee.

Hard drive World allows the return of all products, provided they are new, unopened, and in their original retail packaging. Regardless of the individual return policy, these items can be returned to Hard Drive World within a 30-day timeframe.

Hard Drive World has specific criteria for accepting returns, and the following conditions will render a product ineligible for return and may result in rejection:

1. Products not purchased directly from Hard Drive World.
2. Products that do not exhibit the described reason for return (e.g., a return initiated for a product claimed as defective on arrival, but functions properly upon inspection).
3. Products with missing, damaged, altered, or illegible serial number labels, manufacturer model or part number labels, and/or warranty labels.
4. Products returned without all original packaging and accessories, including the retail box, manuals, cables, and any other items initially included. Refunds for returns received in this condition may be subject to a restocking fee or rejected. For more information on restocking fees, please refer to our restocking fee guidelines.
5. Products from which the UPC code has been removed from the packaging.
6. Products exhibiting physical damage. If your product was received in a damaged state, please refer to our "Report a shipping problem" article for instructions on how to address the issue. This would not be considered a return.
7. Products eligible for mail-in rebates.
8. Products that appear tampered with, customized, or altered in any manner.

Regular Return Policy

Our Regular Return Policy allows for the following:

Return for refund within: 30 days

Return for replacement within: 30 days

For detailed information regarding restocking fees, kindly refer to the Refunds, Partial Refunds, and Restocking Fees page.

When it comes to replacement returns of the same item within the return policy period, return shipping labels are provided free of charge. You can obtain these labels while creating your return online. 

For a comprehensive understanding of our return process and guidelines, we recommend reviewing the Overall Return Guidelines and Additional Return Information sections available on this page.

Please note that this policy, referred to as our Regular Return Policy, is applicable to items covered under it. These are products for which Hard Drive World specifies "This item may be returned for a replacement or refund within 30 days only." To qualify for this policy, the items must be returned to Hard Drive World within 30 days from the invoice date.

45/1 Return Policy

Our 45/1 Return Policy provides the following options:

Return for refund within: 45 days

Return for replacement within: 1 year

For detailed information regarding restocking fees, kindly refer to the Refunds, Partial Refunds, and Restocking Fees page.

For replacement returns of the same item within the specified return policy period, return shipping labels are provided free of charge. You can obtain these labels while creating your return online.

For a comprehensive understanding of our return process and guidelines, we recommend reviewing the Comprehensive Return Guidelines and Additional Return Information sections available on this page.

Please note that this policy, referred to as our 45/1 Return Policy, is applicable to items covered under it. These are products for which Hard Drive World specifies "This item may be returned for a refund within 45 days or a replacement within 1 year." To qualify for this policy, the items must be returned to Hard Drive World within 45 days from the invoice date for a refund, or within 1 year from the invoice date for a replacement.

Exclusively Replacement Return Policy

Our Exclusively Replacement Return Policy entails the following terms:

Return for refund within: Non-refundable

Return for replacement within: 30 days

For replacement returns of the same item within the designated return policy period, return shipping labels are provided free of charge. These labels can be obtained during the online return creation process. 

For detailed insights into our return process and guidelines, we recommend reviewing the Comprehensive Return Guidelines and Additional Return Information sections available on this page.

Please note that this policy, referred to as our Exclusively Replacement Return Policy, is applicable to items specified by Hard Drive World as "This item may be returned for a replacement within 30 days only." To qualify for this policy, the items must be returned to Hard Drive World within 30 days from the invoice date. Products covered by this return policy are exclusively eligible for a replacement of the same item. In cases where the original item is no longer available, a refund equivalent to the originally paid price will be issued. However, products falling under this policy cannot be returned for a refund.

Exclusively Manufacturer Return Policy

Our Exclusively Manufacturer Return Policy entails the following terms:

Return for refund within: Non-refundable

Return for replacement within: Non-replaceable

For detailed insights into our return process and guidelines, we recommend reviewing the Comprehensive Return Guidelines and Additional Return Information sections available on this page.

Please note that this policy, referred to as our Exclusively Manufacturer Return Policy, applies to items specified by Hard Drive World as "This item cannot be returned for a replacement or refund." These products cannot be returned to Hard Drive World directly. Instead, they are covered by a Manufacturer Warranty. To obtain assistance with such products after purchase, please contact the respective manufacturer. 

Kindly note that Hard Drive World does not provide refund or replacement options for products falling under this policy. The Manufacturer Warranty provided by the respective manufacturer will serve as the avenue for addressing any issues or concerns related to these products.

Exclusively Consumable Product Return Policy

Our Exclusively Consumable Product Return Policy encompasses the following conditions:

Return for refund within: Non-refundable

Return for replacement within: Non-replaceable

For detailed insights into our return process and guidelines, we recommend reviewing the Comprehensive Return Guidelines and Additional Return Information sections available on this page.

Please note that this policy, referred to as our Exclusively Consumable Product Return Policy, applies to items specified by Hard Drive World as "This item cannot be returned for a replacement or refund if opened." Consequently, these products cannot be returned to Hard Drive World.

Consumable items are classified as products that are consumed once they are used, such as Printer Ink and Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Paper Products, and so on.

As per this policy, once these consumable items are opened, they are not eligible for return or replacement. Therefore, we kindly ask customers to carefully consider their purchase of consumable products, as they are non-refundable and non-replaceable once opened.

Services and Extended Warranties Return Policy

Our Services and Extended Warranties Return Policy outlines the following terms:

1. Return for refund within the first 30 days
2. Return for partial refund past 30 days: Prorated refund provided by the Warranty Provider
3. Return for replacement within: Non-replaceable
4. For detailed insights into our return process and guidelines, we recommend reviewing the Comprehensive Return Guidelines and Additional Return Information sections available on this page.
5. Please note that this policy, referred to as our Services and Extended Warranties Return Policy, applies to items specified by Hard Drive World as "This service or extended warranty can only be returned for a refund within 30 days if the service or warranty has not been used or redeemed."
6. If the service or warranty has not been utilized or redeemed, it can be returned. However, the return process must be initiated by Hard Drive World within 30 days of the invoice date for this policy to apply.
7. Kindly note that replacement options are not available for services and extended warranties falling under this policy. It is important to review the terms and conditions of the specific service or warranty before making a purchase decision.
8. For services or warranties that have been utilized or redeemed, a prorated refund will be provided by the Warranty Provider. Please refer to the Warranty Provider's terms and conditions for more information regarding the prorated refund process.
9. We encourage customers to familiarize themselves with the details of the Services and Extended Warranties Return Policy to ensure a clear understanding of the applicable refund options and eligibility criteria.

Exclusively International Return Policy

Our Return Policy for Defective or Damaged Products, referred to as our Exclusively International Return Policy, includes the following terms:

1. Return for refund within: 15 days
2. Return for replacement within: 15 days
3. For detailed insights into our return process and guidelines, we recommend reviewing the Comprehensive Return Guidelines and Additional Return Information sections available on this page.
4. Defective or damaged products that are covered by Hard Drive World’s Exclusively International Return Policy require an RMA (Return Merchandise Authorization) number issued by Hard Drive World. It is important to request the RMA number within 15 days from the delivery date for this policy to apply.
5. In the event that a product is returned and found to be non-defective, two possibilities exist. First, the product may be returned to the customer. Alternatively, the return shipping cost initially covered by Hard Drive World will be deducted from the refund amount, along with any necessary restocking fee that may apply.
6. To initiate a return, we kindly request that you contact Hard Drive World’s customer service via email or live chat. They will provide you with the necessary instructions and support throughout the return process.
7. We encourage customers to review the terms and conditions of our Exclusively International Return Policy carefully to ensure compliance with the specified timeframes and requirements. This will facilitate a smooth return experience.

Additional Return Information

Configurator Bundles

Items sold as part of a Configurator Bundle are subject to specific return policies. While individual items within the Configurator Bundle may be eligible for replacement within the applicable Hard Drive World’s Return Policy Period for that particular item, they cannot be returned for a refund.

If you need to replace a specific item from the Configurator Bundle, you can initiate a return within the designated Return Policy Period for that item. Please refer to the Hard Drive World’s Return Policy or contact our customer service for further assistance in processing the replacement.

However, please note that returns for refund are not available for items sold as part of a Configurator Bundle. We recommend carefully reviewing the product specifications and compatibility before making a purchase decision to ensure that the Configurator Bundle meets your requirements.

If you have any additional questions or need further clarification, our customer service team is available to assist you.

Combo & Kit Specials

Combo and Kit Specials are promotional offers that include two or more items sold together at a discounted price. To be eligible for the discount, all items in the Combo or Kit must be purchased together.

If you wish to return an individual item from a Combo or Kit, you may do so within the applicable Hard Drive World Return Policy Period for that specific item. The return will be processed based on the return policy of the individual item.

However, please note that if you decide to return an individual item from a Combo or Kit for a refund, the discount applied to the Combo or Kit will be voided. The discounted amount will be deducted from the refund amount accordingly. In cases where the discount amount exceeds the price of the item being returned, a refund for that specific item cannot be issued. To receive a refund in such cases, all items in the Combo or Kit must be returned.

For example, if you received a $5 discount on a Combo or Kit and decide to return one of the items for a refund, the refund amount will be reduced by $5 to account for the voided discount.

If you have any questions or need further clarification, please reach out to our customer service team. They will be happy to assist you with any inquiries regarding the return process for Combo and Kit Specials.

Out-of-Stock (Back-Order) Items

In the event that Hard Drive World is unable to provide a replacement for an item that is sent in for replacement, or if the item is out of stock, a refund will be issued. The refund policy depends on the timeframe in which the item is returned.

If the item is returned within 30 days of the original invoice date, a full refund will be issued to you. This means that you will receive the entire amount you paid for the item.

If the item is returned beyond 30 days of the original invoice date, a store credit refund will be issued at the current market value of the product. The current market value is determined by considering the prevailing price of the product in the market. However, it's important to note that the current-market-value refund cannot exceed the original invoice price. This means that the refund amount will be equal to or less than the amount you paid for the item.

If you have any further questions or need assistance regarding refunds and replacements, please contact our customer service team. They will provide you with the necessary support and guidance throughout the process.

Quantity Purchases

We appreciate your interest in purchasing a larger quantity of items from Hard Drive World. However, please note that orders for a quantity of ten (10) or more of any given item are considered non-refundable once the purchase is completed. This means that once you have placed such an order and it has been processed, refunds or returns for these items will not be accepted, except for specific conditions outlined in the ordered item's return policies.

It's important to understand that all other conditions and stipulations related to the ordered item still apply. This includes any available replacement return policies that may be applicable to the item.

If you have any questions or require further clarification regarding this policy or any other inquiries, we encourage you to contact our Customer Service team. They will be more than happy to assist you and provide any necessary information.

Thank you for choosing Hard Drive World.