Return Policy
At Hard Drive World, our goal is to deliver high-quality new and refurbished IT equipment to our customers. We take pride in ensuring that the products you purchase are in excellent condition. However, we understand that there may be instances where the product you receive is defective, incompatible, or not what you expected.
In such cases, we are here to assist you and resolve any issues you may encounter. We offer a 30-day replacement warranty for all our products, unless otherwise specified. This means that if you experience any problems with your purchased item within 30 days of receipt, we will provide a replacement for you.
It's important to note that specific warranty terms may vary for certain products, and it's always advisable to review the product description or contact our customer service team for any additional warranty information.
We are committed to your satisfaction and will work diligently to ensure that any issues with your purchase are resolved promptly and to your satisfaction.
Thank you for choosing Hard Drive World for your IT equipment needs.
Faulty Products
If you encounter any faults with your purchased products within the warranty period, please inform us promptly. We are here to assist you and will take appropriate action to address the issue. This may involve fixing the problem or providing a replacement for the faulty item.
Please note that the replacement parts we send out may have different FRU (Field Replaceable Unit), spare, or part numbers compared to the ones you originally ordered. This is to ensure compatibility and functionality.
In the event that you return a product under warranty, and upon testing, no fault is found or the issue is determined to be a result of incompatibility with your setup hardware or software, please be aware that there will be a $10 charge for testing and a 25% restocking fee.
We strive to provide accurate and efficient support for our customers, and these charges help cover the costs associated with testing and restocking in such cases.
If you have any questions or concerns regarding the warranty process or these charges, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing us as your trusted provider, and we appreciate your understanding of our warranty policies.
Change / Cancellation
You have the option to cancel your order at any time from the moment it is placed on our website until 14 days from the day after you receive the products. If you need to make any changes to your order, such as the delivery address, quantity, or if you wish to cancel it entirely, please contact our Customer Service team as soon as possible.
If you notify us of the cancellation before we ship the product, we will refund your account without any additional charges. However, if you cancel your order after receiving the goods, please be aware that a 25% restocking fee may be applicable.
We understand that circumstances may change, and we strive to accommodate our customers to the best of our abilities. However, the restocking fee helps cover the costs associated with processing and restocking returned items.
If you have any questions or need further assistance regarding order cancellations or changes, please reach out to our Customer Service team. We are here to help and ensure your satisfaction with our services.
Thank you for your understanding, and we appreciate your business.
Change of Mind / Non-Faulty Returns
We understand that you may sometimes change your mind about a purchase. If you wish to return an unwanted product, we offer a return window of 14 working days from the date of purchase. However, please note that certain conditions apply for the return to be accepted.
To be eligible for return, the product must be in its original condition, with the package unopened and no seals broken. This means that all accessories, manuals, software, and warranties should be enclosed in their original packaging and remain undamaged.
If there was no fault on our part and you simply no longer want the item, a restocking fee of 25-50% will be applied. It is important to ensure that any unwanted item, unless faulty, is returned to us in a re-saleable condition.
We value the satisfaction of our customers and strive to provide a smooth return process. Please make sure to review the product carefully before opening the packaging to avoid any inconvenience or additional fees.
If you have any further questions or need assistance with a return, please don't hesitate to contact our Customer Service team. We are here to help you.
Thank you for your understanding, and we appreciate your cooperation in adhering to our return policy.
Pricing, Description & Inventory Error
At Hard Drive World, we strive to provide accurate and up-to-date product information, stock status, and pricing. However, there may be instances where errors occur, such as typographical, informational, technical, or other inaccuracies. In such cases, we reserve the right to refuse and/or cancel any order for a product or service affected by these errors.
If an order is placed for a product or service with incorrect information, we may, at our sole discretion, amend, correct, or remove the inaccurate information. If the correct price of an item is higher than the stated price on our website, we will evaluate the situation and take appropriate action.
In the event that the correct price is higher, we may choose to contact you for further instructions before proceeding with the shipment. Alternatively, we may cancel the order and notify you of the cancellation. We will make reasonable efforts to communicate any discrepancies or issues with your order as promptly as possible.
We apologize for any inconvenience caused by such errors and assure you that we are committed to rectifying any inaccuracies swiftly and efficiently. Our goal is to provide a seamless and transparent shopping experience for our customers.
If you have any questions or concerns regarding product descriptions, stock status, or pricing, please don't hesitate to contact our Customer Service team. We appreciate your understanding and cooperation in these matters.
Wrong / Incomplete Product
If you receive products that do not match your order or if there are missing items, we are committed to resolving the issue promptly and providing you with the correct product.
Upon receiving your returned item, we will conduct an inspection. Subsequently, we will send you an email to confirm the receipt of your return and notify you about the approval or rejection of your refund. If your return is approved, we will initiate the refund process. The refund will be credited to your original method of payment or credit card within a specified number of days. However, please note that shipping costs are non-refundable. In case you are eligible for a refund, the cost of return shipping will be deducted from the total refund amount.
We strive to handle the authorization of your return and issue the RMA (Return Merchandise Authorization) number within two working days. This number is essential for facilitating the return process and ensuring that your return is properly documented.
If you have any further questions or concerns regarding returns, refunds, or the authorization process, please feel free to contact our Customer Service team. We appreciate your patience and cooperation throughout this process.