Automatically Acquired Information
When you engage with us, we gather and consolidate information pertaining to you. Similar to numerous other websites, we utilize "cookies" to monitor your actions on our platform. Upon visiting harddriveworld.com through your internet browser, specific information will be collected (please consult the Information Collection Process section provided at the conclusion of this policy). Certain companies provide technologies that enable anonymous website visits. Although this prevents us from delivering a personalized experience on our site, we would like to emphasize that such technologies are at your disposal.
Electronic Communication via Email
In order to enhance the usefulness and interactivity of our emails, we monitor the instances when you open emails originating from harddriveworld.com. If your computer enables this capability, we may also verify that you have viewed the email. Furthermore, we may cross-reference our email list with lists from other companies as a precautionary measure to minimize unwanted messages.
Information Sourced from other Resources
We have the possibility of collecting information from alternative sources and incorporating it into our customer database.
Hard Drive World acquires information from various sources, including our shipping partners or third parties, with the aim of enhancing our records and streamlining the process of delivering your orders and communicating with you. This information encompasses shipping and address details, account information, purchase and return history, search terms and results from affiliated companies, as well as page browsing information obtained from cooperative enterprises. Moreover, on our website, harddriveworld.com, you can conveniently access up-to-date information regarding your orders, personal details such as your name, email, password, and directory inquiries, as well as payment settings that include credit card information. Should you have any further questions or concerns, please don't hesitate to contact us via phone or email.
Cookies are small data files that are stored on your computer's hard drive by your web browser when you visit our website. These cookies enable our system to recognize your browser and track items in your shopping cart. You have the option to adjust your browser settings to prevent the installation of new cookies or receive notifications when a new cookie is being installed. Additionally, you can disable or delete similar data stored by browser add-ons, such as Flash cookies, by modifying your settings or visiting the website of the respective add-on's manufacturer. However, please note that cookies are essential for fully benefiting from the special services offered by harddriveworld.com, so we highly recommend keeping cookies enabled.
At Hard Drive World, our utmost priority is to provide you with top-notch IT equipment, whether new or refurbished, ensuring it reaches you in impeccable condition. However, if you encounter any issues and require a return, we are committed to responding promptly and working swiftly to resolve the problem. In the event that any components need replacement, we typically ship them within 24-72 hours, ensuring you can resume your operations promptly. Returning a defective product is a straightforward process at Hard Drive World, and you can easily reach our Returns Team via phone at (Contact Number) or by emailing (Email Address).
Please keep the following guidelines in mind when mailing your package back:
- Ensure that the RMA number is clearly visible on the front of the package. Packages lacking an RMA will not be accepted and will be returned to the sender.
- Pack the items for return in an appropriately sized shipping container. Avoid writing on or attaching shipping labels directly to the original manufacturer's packaging.
- Include a copy of the invoice as a packing slip within the package.
- All returns must be sent back within ten days from the date of the RMA. After this period, the return will be automatically canceled.
- Hard Drive World does not issue multiple RMAs for the same order or product.
- Customers are responsible for any items that are not received back in the return shipment and will be charged accordingly.
- Ensure that the item is returned in its original packaging. Otherwise, it will not be accepted.
- Ship your item using a courier that provides a tracking number (e.g., UPS, FedEx, USPS, DHL). Additionally, you are responsible for any costs associated with insuring the package.
- For items returned without defects, a restocking fee of 25% will be applicable
- If Hard Drive World mistakenly delivers an incorrect product, no restocking fee will be charged.
- In cases where a customer returns a product claiming it to be faulty or non-functional upon arrival, our engineers will thoroughly examine the item for any issues. If faults are identified, a refund will be issued or a replacement product will be provided. However, if no faults are discovered, the customer will be responsible for a restocking fee of 25%.
- Returning a brand-new product with an opened box will incur a restocking fee of 50%.
- If a customer mistakenly orders the wrong item or decides they no longer require it, a restocking fee of 25% or a minimum of $20 will be imposed upon return.
- Hard Drive World retains the authority to impose a restocking fee of 50% under the following circumstances:
- The original packaging shows signs of damage or tampering.
- The contents of the package are missing or have been substituted.
- In the following situations, a replacement may be declined:
- The item does not correspond to the details provided in the RMA form.
- The product has been tampered with or exhibits physical damage
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